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How to deal with reregistrations

Discussion on how to deal with users who re-register or who have two accounts. Best practices for merging users, etc

As the system spins up, several users may end up with two accounts, because one was created for them or by them a while ago, and they forgot about it, or they accidentally reregistered (or had a proxy reregister for them).  What should the protocol be for merging two users?

  • If they have a profile set up with address and so on, and the old profile does not have too much auto-linked information, then it may be best to migrate the old account to the new account:
  1. Linked paper objects can be edited to change the author list (this will also move the paper award)
  2. Committee memberships have to be changed on a per-committee basis (also the dates of service)
  3. Disable the old account once the content is moved
  • If they have a profile set up but have also been on 57 different committees, then it would be easier to migrate the profile information to the existing account.
  1. Cut and paste all the profile information to the old account
  2. Disable the old account
  3. Send an email to the user with their correct account login and ask them to reset their password.
  • If they have a preference for a username/login, change the short name on the account after merging.

 

 

Avoidance of duplication - IEEE membership number

Posted by Adriaan J. van Wijngaarden at Mar 04, 2009 05:18 PM
One option to avoid duplication may be to add an entry in
the database to store the IEEE membership number. This is
a unique number. I am not sure what the policy is when a
membership is not renewed, or when one reapplies for
membership later, but I guess it would help to avoid most
duplication. For those who are not IEEE members, one could
leave this field open.

Avoidance of duplication - IEEE membership number

Posted by Anand D. Sarwate at Mar 04, 2009 05:57 PM
Would this require SFU to redo the registration procedure to flag the member number against registered people?

Also, I forsee a lot of people not having their member number handy. I know that I always have to waste 5-10 minutes to look it up when I register for conferences. But maybe I'm not the norm...

inactive users

Posted by Amin Mobasher at Mar 11, 2009 01:51 AM
Is there any plan for inactive users/accounts? Also, note that when someone has multiple accounts, usually only one of them is active.
In some mailing lists, a reminder is sent each month. That's too anoying, however, it might be a good idea to send an email to "inactive" users after n months (e.g. 4, 5 months) to remind them of their usernames and/or activities ...
In that case, they might notice that they have multiple accounts and remove inactive ones. It also reduces the likelihood of creating multiple accounts.